Blue Note Napa

FREQUENTLY ASKED QUESTIONS ABOUT BLUE NOTE SUMMER SESSIONS

Blue Note Summer Summer Sessions is a series of concerts taking place at The Meritage Resort and Spa that is separate from our annual Jazz Festival. For more information about the Blue Note Jazz Festival Napa Valley Presents: The Black Radio Experience, go HERE.


QUESTIONS REGARDING ACCESSIBILITY: ADA SEATING, PARKING, RESTROOMS, SERVICE ANIMALS

All events are fully accessible. Accessible tickets are available for all events at the Blue Note Summer Sessions. An usher will be available at the event to assist with finding your seat. See below for accessibility info. For specific questions, contact our box office at boxoffice@bluenotenapa.com

ACCESSIBLE SEATING

GOLD RESERVED SECTION: 

To purchase accessible tickets in the reserved Gold Section: Click on the “Request Accessible Tickets” icon on the respective Ticketmaster event page.

SILVER and BRONZE SECTIONS: 

On Ticketmaster, please purchase the standard GA ticket in which priced section you want for the event. There will be designated spots for our guests that require accessibility. There are no raised viewing sections. Upon arrival, please check in with our usher team for further directions. 

These sections are closest to the path of travel in each section. Service Dogs are allowed.

ADA PARKING: 

Accessible parking is in the lot directly behind The Meritage Northwest entrance at 850 Bordeaux Way off Napa Valley Corporate Dr. close to The Grand Reserve property between 825-850 Bordeaux Way across from 2700 Napa Valley Corporate Dr, Napa, CA 94558 

On Ticketmaster, please purchase a standard parking ticket and upon arrival at the designated ADA parking lot directly behind The Meritage Northwest entrance, be prepared to show your ticket on your smart device with your ADA placard.  

The car park opens 60 min before doors and closes 30 min after the show. If you need to purchase parking closer to the event, email our Box Office at boxoffice@bluenotenapa.com for the link to purchase online. Parking is $18 in advance and $20 on the day of the show. CC only, no cash. 

ADA RESTROOMS: 

All public restrooms are accessible for guests with accessible needs.

ARE PETS ALLOWED?

No. Only Service Animals* are allowed. Please do not leave your pets in your car.

*SERVICE ANIMAL:

Under the ADA, a Service Animal is defined as an animal that has been individually trained to do work or perform tasks for an individual with a disability.  The task(s) performed by the animal must be directly related to the person’s disability. Trained Service Animals are welcome inside, provided they remain on a leash, tether or in a harness always unless these devices interfere with the service animal’s work or the person’s disability prevents use of these devices. A guest whose Service Animal poses a threat to the safety of other guests or staff, may be asked to escort the animal(s) off the premises. During their visit, the Service Animal(s) should sit in the guest’s lap, or under their seat whenever possible.

WHERE ARE THE BLUE NOTE SUMMER SESSIONS SHOWS HELD?

Blue Note Summer Sessions concerts are held OUTDOORS on the grounds of The Meritage Resort and Spa located at 850 Bordeaux Way, Napa, CA 94558.

ARE THE SHOWS OUTSIDE?

Yes. All shows are outside and will go on Rain or Shine. 

HOW DOES THE STANDARD TICKETING/SEATING WORK? 

The Gold Section has reserved seating.

The Silver Section has either general admission seating or standing and is first come, first served.

The Bronze Section has either general admission seating or standing and is first come, first served.

All tickets are pre-purchased and available through your Ticketmaster account. 

Access your Ticketmaster account and have your tickets ready to scan upon your arrival with your brightness turned up. 

Tickets bought from unofficial 3rd parties cannot be verified through our scanning equipment.

BAG POLICY

We highly encourage our fans to leave personal bags at home. Bag size guidelines will be enforced. All bags will be screened by Security prior to entry. All bags under L14” x W6” x H14” and bags accepted as medical bags will be subject to thorough screening, including the use of magnetic screening, which may delay entry.

ALL BAGS ARE SUBJECT TO SEARCH. 

BAGS ALLOWED:

  • PURSES/ BAGS no larger than 14″x 6″x 14″.
  • WAIST/FANNY PACKS 

BAGS NOT ALLOWED:

  • Backpacks are not allowed
  • Any bag that is larger than 14″x 6″ x 14″ is not allowed.

DO ANY SECTIONS INCLUDE A TABLE WITH MY SEAT?

There are no bistro tables this season. There is theater style seating or standing only.

BOX OFFICE INFORMATION

The Blue Note Pop Up Box Office is open on the day of the show only. It opens 60 minutes prior to the door time listed on your event and closes 30 minutes after the show begins. 

Box Office accepts only major credit cards. There is no “tap to pay” or cash accepted.  

BOX OFFICE LOCATION: 

The outdoor Box Office location is at 850 Bordeaux Way, Napa 94558 near the Grand Reserve.

Please be sure to bring a photo ID, the credit card that was used at the time of ticket purchase, and the Ticketmaster order number as any or all of these may be required for proof of purchase if there is any issue with retrieving your ticket. 

Will Call is not publicly available at this venue. Will Call is for Artist and Venue guests only with photo ID.

For more information, email: boxoffice@bluenotenapa.com 

CHILDREN/INFANTS

Children aged 8+ are welcome at most events, but some shows may be for ages 18+. Every patron must have a ticket regardless of age. No infants please. Please check specific shows for age restrictions.

PERMITTED AND PROHIBITED ITEMS

Everyone is required to walk through metal detectors/magnetometers for entry into the Blue Note Summer Sessions shows. The detectors are like those used by airports. Unlike at airports, fans will not have to remove their shoes. However, security officials will wand or pat-down fans if there are extenuating circumstances. We encourage all guests to arrive early and travel light, as you are subject to search prior to entry.

Please have your Ticketmaster account open with your tickets visibly available on your smart device or digital wallet with your brightness turned up ready for scanning by our ushers.

  • PERMITTED ITEMS:
    • The following listed items are allowed entry to event:
    • Blankets /Beach Towel
    • Empty reusable water bottles (glass is not permitted)
    • Prescription and OTC medications in their original bottles.
    • Sealed, unopened feminine products
    • Sunscreen (non-aerosol)
  • PROHIBITED ITEMS:
    • Aerosol cans or sprays (including spray sunscreen)
    • Alcohol
    • No smoking of any kind, including cigarettes, cigars, and vaping
    • Any item that can be used to disturb the peace or endanger the safety of the crowd
    • Audio recording equipment
    • Newborns/ Infants/Toddlers
    • Backpacks of any kind
    • Bicycles, rollerblades, or skateboards
    • Chairs
    • Coolers
    • Drones
    • Fireworks, sparklers, or incendiary devices
    • Flags
    • Focused-light devices, including laser pointers.
    • Glass containers
    • Guns
    • Illegal substances (including narcotics) or drug paraphernalia.
    • Items intended for sale/promotion.
    • Kites
    • Outside food or beverages, including alcohol.
    • Pets (except Service Animals)
    • Emotional Support Animals are not recognized by the ADA as Service Animals
    • Professional camera equipment:
    • (no detachable lenses, monopods, tripods, large zoom lenses, and/or commercial-use camera assemblies)
    • Smoking
    • Soccer balls, footballs, Frisbees, or other projectiles
    • Strollers
    • Tripods, Monopods, and Selfie-sticks
    • Umbrellas
    • Vaping
    • Video recording equipment
    • Water guns, water balloons, and/or any other kind of water projectile
    • Weapons of any kind

FOOD AND DRINKS

There will be both food and drink, including spirits, wine, and non-alcohol available for purchase. 

FOOD AND DRINK PAYMENT TYPES:

Bar Registers will support all major forms of digital payment, including credit card MasterCard, Visa, American Express, Discover, cashless (tap to pay), RFID, Apple Pay, Android Pay and debit cards. NO CASH. 

Box Office accepts only major credit cards. There is no “tap to pay” or cash accepted.  

IS CASH ACCEPTED? 

No.

PARKING

Lot Parking is near and within a few blocks’ distance of the venue entrance and is available for purchase online at checkout when purchasing your show ticket. If in need of parking after purchasing a show ticket, please reach out to boxoffice@bluenotenapa.com or visit Ticketmaster to locate the parking for our event. 

General parking is across the street on the Northwest side of the road at or near 2751 Napa Valley Corporate Dr., across from The Meritage Resort property.

ADA parking is in the lot directly behind The Meritage Northwest entrance at 850 Bordeaux Way off Napa Valley Corporate Dr. See ACCESSIBILITY QUESTIONS section at the top of this page for more info.

Do not park in the Meritage Resort guest parking areas or in the neighboring business lots. You will risk being ticketed or towed. 

Please do not bring pets.

TICKETS WILL BE IN YOUR TICKETMASTER ACCOUNT. 

Please have your tickets ready on your smart device ready for scanning upon arrival.

PARKING COST:

$18 ADV/ $20 DOS credit card only. We recommend you purchase it early. Day of Show is not guaranteed. Parking lots at The Meritage Resort are NOT available for concert parking. 

PARKING HOURS:

Parking opens 60 minutes prior to the event door time and closes 30 minutes after the event ends. For VIP Artist Show packages, parking will open 30 mins prior to early entry. 

RE-ENTRY POLICY

No. We enforce a “no re-entry” policy during all events. Ticket holders who leave during an event will not be admitted back for re-entry without an unused/unscanned ticket. There are no in and out privileges. 

RETURN POLICY

No Refunds or Exchanges. All Sales Are Final.

SHOULD I BUY A TICKET VIA A THIRD-PARTY RESELLER?

To avoid ticket fraud, ticket buyers are encouraged to ONLY purchase their tickets through Ticketmaster. Blue Note Summer Sessions will not be able to check the validity of tickets purchased from third party vendors and can not guarantee entry.

VENUE CAPACITY

Our Summer Session shows capacity ranges from 600 – 3500.

SEATING INFORMATION

For any section that offers seating, the seats are wedding style seats. 

They are padded and average with the sizing specifications below. 

  • Weight capacity: 800 lbs.
  • Depth: 16.75 -18″
  • Width: 17.5″
  • Height: 30.5″
  • Seat width: 15.5″
  • Seat depth: 13.75”

WILL CALL

Will Call is not publicly available at this venue. Will Call is for Artist and Venue guests only and is located at the outdoor Box Office at 850 Bordeaux Way in Napa. Be sure to bring a photo ID as this will be required for ticket pick up.

For any other questions, please contact The Blue Note Napa Box Office at boxoffice@bluenotenapa.com

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